Frequently Asked Questions

AEON ROW Clothing

The item I want says it’s Sold Out. When will it become available again?
How do I know which size will fit me best?
Do you have a fit guide?
How do I care for my AEON ROW items? 

Revived Materials

Why do you use recycled fabrics?
What is your alternate endings program?
How do I send my old clothing back to you to be recycled?
I have three bags of clothing. Can I recycle it all with you?
How do I get a discount on a future product?

Shipping and Returns

How much is shipping?
Can I get my order expedited?
How long does shipping take?
What if I need to change my order?
Do you ship internationally?
Where's my package?
What's your return policy?
How can I exchange my order?
When can I expect my refund?
What if my items are damaged or incorrect?

Press

Who can I contact about press inquiries?

AEON ROW Clothing

The item I want says it’s Sold Out. When will it become available again?

We hope soon! All of our clothing is designed to be trend-proof, which means that if it is a popular style, we will most likely be making more of them. Shoot us an email at transform@aeonrow.com telling us the item, size, and color you want, and we’ll let you know as soon as it’s available.

How do I know which size will fit me best?

You can click on our size-guide, which is in between the size selection and quantity input on all of our product pages, to get an idea of clothing measurements. Our Size, Fit, and Care section on our product page also gives additional details about how each clothing item fits. Or shoot us an email at transform@aeonrow.com and we’ll work it out with you.

Do you have a fit guide?

Yes we do! You can click on our size-guide, which is in between the size selection and quantity input on all of our product pages, to get an idea of clothing measurements. Our Size, Fit, and Care section on our product page also gives additional details about how each clothing item fits.

How do I care for my AEON ROW items?

In the Size, Fit, and Care section on each product page, we give you specific instructions on how to best care for each clothing item based on its material. Each clothing item also has a care label on the bottom left hand side of the garment with instructions.

For reduced environmental impact, we like to machine wash all items in cold water, and then air dry them on hanger or drying rack.

 

Revived Materials

Why do you use recycled fabrics?

We love revived fabric because it’s soft, durable, and resource-friendly (translation: it requires no land, water, chemicals, or dyes to produce). The less-intense production process also spares us manufacturing costs, allowing us to keep our prices reasonable.

What is your alternate endings program?

We think you should be rewarded for taking action to help the planet!
For each item you buy, you can send one of your old clothing items back to us to be recycled and we’ll give you 15% off a future purchase.

After we receive your item, we’ll sort it according to best next life for it, whether it is insulation for a house or raw materials for fresh fabric in our next clothing line. That way you can rest easy knowing that your old clothing did not enter a landfill.

How do I send my old clothing back to you to be recycled?

Simple! You can recycle one clothing item for each item purchased. Once you receive your purchase in the mail, please:

    1. Put the item you’re recycling in the package that your purchased item was shipped.
    2. Stick the return label (enclosed in the white envelope) over the original shipping label on the outside of the package.
    3. Tape the package closed.
    4. Drop off the package at your local USPS. No need to wait in line – it’s prepaid!

After that, please wait 4-5 business days for us to process your recycled item and receive your discount code for a future purchase.

I have three bags of old clothing. Can I recycle it all with you?

We wish you could! At this time, we can only recycle one item for every item purchased. However, shoot us an email at transform@aeonrow.com and we’ll see if we can help your find a place nearby to recycle or donate the rest of your old clothing. Or you can buy a bunch of our clothes ;)

How do I get a discount on a future purchase?

Easy! After you make a purchase, you can send us back one clothing item to be recycled, and in return we’ll give you 15% off the next item you purchase. Once you receive your purchase in the mail, please:

    1. Put the item you’re recycling in the package that your purchased item was shipped.
    2. Stick the return label (enclosed in the white envelope) over the original shipping label on the outside of the package.
    3. Tape the package closed.
    4. Drop off the package at your local USPS. No need to wait in line – it’s prepaid!

 After that, please wait 4-5 business days for us to process your recycled item and receive your discount code for a future purchase.

Shipping and Returns

How much is shipping?

For orders over $75, we offer free shipping and returns. For order less than $75, we charge $7 for shipping and free returns.

Can I get my order expedited?

At this time, we only offer standard delivery, which typically arrives in 7-10 business days, but we are working on setting up expedited delivery. Stay tuned!

How long does shipping take?

We process all orders in 1-2 business days, and then ship it via USPS. Orders typically arrive in 7-10 business days. You can track your package using the tracking code found in your shipping confirmation email.

What if I need to change my order?

No problem! But please contact us ASAP so we can try to catch your order before it leaves our facilities. You can call us at 857-302-2769, Monday – Friday 9 AM – 7 PM ET, or email us at transform@aeonrow.com.

Do you ship internationally?

Not at the moment, but send us an email at transform@aeonrow.com and we’ll let you know when we’re able to ship to your country.

Where's my package?

You can track your package using the tracking code found in your shipping confirmation email. Or shoot us an email at transform@aeonrow.com and we’ll be happy to give you an update.

What's your return policy?

For all unworn, unwashed, and undamaged items, we offer full refunds for items that are returned within 30 days of being purchased. We can only issue refunds to the credit card used to make the original purchase. We also offer free return shipping.

To return your item, please:

    1. Put the item you’re recycling in the package that your purchased item was shipped.
    2. Stick the return label (enclosed in the white envelope) over the original shipping label on the outside of the package.
    3. Tape the package closed.
    4. Drop off the package at your local USPS. No need to wait in line – it’s prepaid!

After that, please wait 4-5 business days to process your return, and 10-15 business days for the refund to appear on your card.

Please note: Unfortunately you cannot both return a purchased item AND recycle an old clothing item. It’s one or the other.

How can I exchange my order?

It’s best to return your original purchase to us for a full refund, and then order a new item separately through our website.

To return your item, please:

    1. Put the item you’re recycling in the package that your purchased item was shipped.
    2. Stick the return label (enclosed in the white envelope) over the original shipping label on the outside of the package.
    3. Tape the package closed.
    4. Drop off the package at your local USPS. No need to wait in line – it’s prepaid!

After that, please wait 4-5 business days to process your return, and 10-15 business days for the return to appear on your card.

When can I expect my refund?

After you send us your item to be returned, please wait 4-5 business days to process your return, and 10-15 business days for the refund to appear on your card.

What if my items are damaged or incorrect?

We are so sorry! Send us a picture of the damaged/incorrect item along with your order number at transform@aeonrow.com and we’ll get everything sorted right away.

Press

Who can I contact about press inquiries?

Email us at transform@aeonrow.com and we’ll get you in touch with the appropriate folks ASAP.